Please report your claim by email or by telephone. We will help put your claim together and work with the insurers to achieve a quick and comprehensive settlement. You may need to supply hard copies of documents associated with the claim later in the process.

What to do if you need to make a claim:

1. Email us:

Home insurance claims:

Commercial claims: or

Please include a brief description of the incident/damage with details of your name, policy holder name (if different), policy number, insurer, your daytime telephone number and email address, date of incident and, if applicable, details of when and where the incident was reported, together with a crime number. Claims will be dealt with Monday to Friday 9.00am - 5.30pm UK time.


2. Telephone us on 01223 200650


3. Call your insurer using the 24-hour claims hotlines:

AIG (Azur) +44 (0) 20 3319 8999



Motor: 0844 891 1111

Home: 0844 891 1222 


Aviva Commercial


0800 015 1498

Legal and Tax helpline & Commercial Legal Protection
(if purchased): 0845 300 1899




Home & Motor: 0870 850 0178




0844 800 6610




Home: 0800 018 0678 or 
+44 207 031 3905 (from abroad)

Travel: +44 (0)207 895 3364

Commercial: 0207 895 3364




Home/Commercial: +44 (0) 330 134 8162 or 
0845 271 1300




Home/Commercial: 0845 603 8381




0330 123 5992

Windscreen damage: 0345 602 3378




Home: 0845 213 8777 or +44 (0) 1206 773 776

Travel/Medical: 020 8290 4442

Legal expenses: 0800 731 3548


Home & Legacy


Home: 0844 893 8360 or 
+44 203 118 7777 (from abroad)




Home: 0117 927 1807


Markham Private Clients

+44 (0) 800 028 2881


Directors And Officers Liability Film Reel

“These guys are the only insurance people I will tolerate speaking to these days, as they are actual humans (with both a brain and a heart!) and offer very good packages too - they answer calls and emails promptly and when I had an issue recently with my bank were very helpful to get it fixed.”

George, La Playa business client


Ready to work with us?

You can call us to talk more about your business on +44 (0)1223 200650 or +44 (0)20 3865 0149

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About La Playa Media & Digital

Specialist & Independent

Specialist & Independent

La Playa's specialist Mediatech team can help you protect your business with smart, flexible, high-performance insurance - with a friendly human UI. We understand the risks and pressures you face - and we speak your language. We’ll support you with great advice - helping you make good decisions for your organisation. Our exclusive portfolio policies can help streamline costs, and we’ll always help you stay ahead of the game in managing risk.

In-house IFA

We also offer Business Protection (including Key Person Insurance) and Employee Benefits: a joined up approach with a team of advisers working for your best financial interests - all under one roof

Advice You Can Trust

…from an expert who understands you

Tech-based business is 24/7, global and borderless, exposing you to new risks and liabilities - often in unfamiliar places. As the law struggles to keep pace with technology, insurance can provide a real safety net if you fall foul of changing legislation.

  • Specialist insurance for media and digital businesses
  • Independent professional advice
  • Relationship-based service: right beside you when you make a claim
  • “Can do” culture
  • Seamless insurance across UK and US

Are we right for each other?

What sets us apart is the advice we offer: we really know our stuff. We listen, we analyse, we advise you on how to eliminate or mitigate your risk, and how to protect yourself against what remains. We may not be the cheapest option – so if an off-the-shelf policy and call centre queues work for you, be our guest. But if you need some advice on identifying your risk areas, how to structure your insurance most efficiently and effectively, and how to adapt it to the changing dynamics of your work or life – with hand-holding and close attention to detail - you’ve come to the right place. Welcome to the family!

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